Support
Overview
At Membercentric our support centre has four key functions:
- Addressing any issues you may have with your installation
- Guidance on how to get the best out of the product
- Formal training
- Protection of your valuable information
All packages come with email support and non-critical tickets will be answered within one business day. Critical issues will be a priority and dealt with as soon as a technician is available.
Each client will have one hours support included in their monthly subscription package. Any support time over that which is non-critical will be charged per hour or part thereof.
Direct telephone support is available for an additional monthly cost.
Training
Whilst we have made every effort to make our product intuitive and easy to use, you may want to arrange a bespoke training session for you. This can be done at your site, at our London premises or even over the telephone.
Training costs are calculated on a per case basis however the prices start from as little as one hours charge.
Data backup
Ensuring your data is safe and backed up is a critical part of our support committment to you.
Your data is backed up in three different ways:
- A backup is taken at our hosted environment
- A online backup is taken to our secure remote servers
- Remote servers are backed up to tape every night
For a small additional charge your data can also be sent on disk to your premises. This is traditionally carried out monthly or bi-monthly however this can be tailored more closely to your requirements. |